Shipping Policy

Last updated: October 4, 2026

At Elonai, every order is prepared with care. Please review the information below regarding order processing, shipping, and delivery.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During launches, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing time is separate from the shipping time provided by the carrier.

Shipping Within the United States

We currently ship to addresses within the United States.

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Estimated delivery times begin after your order has been processed and accepted by the shipping carrier.

Tracking Your Order

Once your order ships, you will receive an email containing tracking information.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery times are outside of Elonai's direct control.

Carrier delays may occasionally occur due to weather, holidays, service disruptions, or other circumstances. Estimated delivery dates provided by the carrier are estimates and are not guaranteed unless expressly stated otherwise.

Incorrect or Incomplete Addresses

Please carefully review your shipping information before placing your order.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

If an order is returned to Elonai because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to have the order resent.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery window, please contact the shipping carrier first for the most current information.

If you need additional assistance, please contact Elonai and we will do our best to help you determine the status of your shipment.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building staff, or other secure areas where the carrier may have left the package. You may also wish to contact the carrier directly.

Damaged Orders

We want your Elonai order to arrive in excellent condition.

If your order arrives damaged, leaking, broken, or otherwise compromised during shipment, please contact us within 7 days of delivery and include:

• Your order number

• A description of the issue

• Clear photographs of the damaged product and shipping packaging

We will review the situation and, when appropriate, arrange a replacement or other resolution.

Please retain the product and original shipping packaging until your request has been reviewed.

Returned or Refused Packages

Packages that are refused, unclaimed, or returned to sender may be subject to additional shipping charges if reshipment is requested.

Any refund eligibility for returned packages will be determined in accordance with our Return & Refund Policy.

Changes or Cancellations

We begin preparing orders promptly. If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be modified or canceled once processing has begun.

Contact Us

For questions regarding shipping or your order, please contact:

Elonai
Email: info@elonai.us
Website: elonai.us

We’re happy to help with any questions regarding your order.